Four short steps ahead

Winners Casino: Verified once, and your winnings leave without a queue

The licence requires us to confirm who you are, and the whole check at Winners Casino is settled within 72 hours.

Start verification

MGA/B2C/890/2007, regulated since 2007

Six facts

Unverified today, verified tomorrow

Six short lines that settle who asks, how long it takes and where to write.

Who checks

Winners Casino Ltd.

Licence held

Malta Gaming Authority, MGA/B2C/890/2007

Time needed

72 hours

Required by

Before the first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

At your first upload

Follow these four steps in order

It removes the worry that one blurry photo sends you back to the start.

When you sign in and look

Once you sign in, the verification area sits inside your account under your profile. Look for the three document slots waiting there before you open your camera.

Take the ID photo flat

Photograph your proof of identity on a dark, flat surface in daylight, so all four corners and both printed sides stay in frame and nothing reflects back at the lens.

Your name on the bill

Reach for a bill or bank letter issued in the last three months and make sure the name and address match what you gave us. A folded page often hides the top line.

Inbox and the 72 hours

From the moment the last file lands, allow up to 72 hours and watch the verification inbox for a reply from [email protected], including your junk folder.

Fewer resends

Sitting down to photograph your papers

You will know exactly which file to photograph for each slot, and what to check before sending.

Proof of identity

ConfirmsThat you are who you say

Must showPhoto page, all four corners, valid dates

Proof of address

ConfirmsWhere you actually live

Must showYour full name, address and a date inside three months

Payment method confirmation

ConfirmsThat the payment account is yours

Must showYour name on the card, plus the first and last digits

The three refusals we send back

Screenshots of a screen. A screenshot carries resized pixels and no physical detail, so our team cannot see the pattern that proves the card or passport genuine. Photograph the original paper with your phone camera Switch off flash and lay it flat on a table

Bills that expired. Address papers lose their value once the date passes, because the check has to show where you live now rather than a year ago. Pull a recent bill from within the last few months Use a bank letter if the bill is digital-only

The full frame, nothing less. Half a page or a thumb across the corner leaves the checker unable to read a number, and an unreadable number is the same as no paper. Fit all four corners inside the frame Retake in daylight with the flash off

Why we ask where the money came from?

Our licence from the Malta Gaming Authority, number MGA/B2C/890/2007, obliges us to understand where a player's money originates. The same rule applies to every licensed operator here. Being asked is ordinary housekeeping against money laundering, never a suggestion that you did anything wrong.

Any one of these may settle the question; the team tells you which fits.

Recent payslips from your employer
Bank statements showing salary credits
A tax notice in your name
Proof of a pension or benefit
Paperwork for a property sale

Knowing before it lands

A request you can see coming

Winners Casino flags each of these moments in advance, so the request never lands as a surprise.

New method, new question

Cards and wallets belong to whoever opened them, so a fresh method brings a request for confirmation that the account is yours.

Before your first payout

Money leaving the site is the moment the licence insists on, so the first payout brings the identity and address papers out of the drawer.

The raised ceiling

A larger ceiling changes how much you can lose, so we look again at what you can afford and ask for papers on income.

A file that finally matches

A shortened surname or an old street name sends the file back for a second look, and a fresh paper in the matching spelling closes it.

Clear Answers, Fewer Delays

Before the check and after the check

Winners Casino keeps answers short so nobody has to chase us for the small print.

My surname has changed since my ID was issued, what now?+

Send the document that proves the change, such as a marriage certificate or a deed poll, alongside the identity document itself. Two matching records make the file simple to read. A phone call to our team settles the rest.

What do I do when a photo of my document is refused?+

Look at what the note says first, because most refusals come down to glare, a cropped corner or a dark room. A fresh picture in daylight, taken flat, normally passes. [email protected] accepts a reply with the new file attached.

How many hours does a submitted identity check take?+

Seventy-two hours is the outside figure we work to, counted from the moment a complete set lands. Many files clear well inside that window. Slow answers usually trace back to one missing page rather than to the review itself.

Can I send documents before my first withdrawal request?+

Yes. The licence obliges us to complete the check no later than the moment you ask to cash out, so waiting until then only adds a pause to your payout. Sending earlier moves the review to a quiet afternoon.

Why does Winners Casino ask about the source of funds?+

Routine anti-money-laundering rules under our Malta licence apply to everyone, and the question is not a suspicion of you. Bank statements or a payslip showing where the money came from close the point quickly. Most players answer once and hear nothing more.

Do the same papers come back for another look in a year?+

Sometimes, yes. An expired passport or a new address at the bank means the stored file no longer matches you. We ask again when that gap appears, and a short note tells you exactly which page is out of date.

Which regulator issued the Winners Casino licence?+

The Malta Gaming Authority issued it under number MGA/B2C/890/2007, and Winners Casino Ltd. holds it. That licence is the reason the checks exist at all, and the rules behind them are ours to follow.